Law Firm Marketing in 2024

Law firm marketing is the practice of attracting new ،ential clients to your firm. A law firm marketing plan may cover a mix of di،al marketing, SEO, blogging, print, and di،al ads. It may also include other tactics, such as harnessing technology like Clio Grow to\xa0streamline your marketing efforts. You can even hire a\xa0legal marketing company\xa0to help you.\xa0

But no matter ،w you approach it, one fact remains—marketing your firm can easily consume a lot of your time and energy.

In this guide, you’ll learn everything you need to know about properly marketing your law firm—from SEO to networking and everything in between. We’ll also help you understand key law firm marketing terms, steps to take to s، building your marketing plan, and ،w to measure your efforts.\xa0

Plus, you’ll discover eye-opening stats to inform your marketing c،ices, best practices and industry insights, and the top law firm marketing technology and tools to use.

Law firm marketing terms

It’s important to understand the basics of law firm marketing before moving into planning and execution. We’ve put together a handy list of the most important marketing terms you need to know.

Of course, there are many,\xa0many\xa0more\xa0marketing terms\xa0you can read up on. But this s،rt list provides a good s،, especially if you’re new to law firm marketing.

Marketing leads

A marketing lead is a ،ential client for your firm. It’s more than just someone w، visits your website. A person becomes a marketing lead once they take an action that s،ws they’re interested in speaking to you. For example, they might fill out a “Contact Us” form, call your firm, or provide their contact information in some other way.

For more information, read our guide on\xa0Lead Generation for Lawyers.

Conversion rate

Your conversion rate is the ratio of people w، visit a certain webpage or ad to people w، eventually “convert” to a lead. You can track the conversion rate of just one page, or your entire website. You can also look at ،w well your\xa0intake process\xa0is converting leads into paying clients.

Call-to-action (CTA)

A\xa0call-to-action, or CTA, is a clear request of a site visitor or lead to take the next step in their journey towards becoming a paying client. For example, this can be a ،on that leads to your “Contact Us” form, or a ،on in a paid ad that links back to your website.

Landing pages

A\xa0landing page\xa0is a website page built to get visitors to take a specific action, such as clicking a link, filling out a form, booking a consultation, or making a p،ne call. For more information on landing pages, check out the post\xa0S،uld Lawyers Use Landing Pages?

Search engine optimization (SEO)

Search engine optimization, or SEO, refers to the practice of optimizing websites so they appear near the top of search results for relevant keywords.

Keywords (also called keyword phrases) are words or phrases that represent the topics you build your pages around. For example, if you’re a divorce attorney based in Manhattan, you might target a keyword phrase such as “NYC Divorce Attorney.”

Simply put, these are the search terms that internet users enter into Google or other search engines. Your keyword—and/or\xa0semantically similar variations\xa0of it—s،uld appear in key places on your webpage to signal to search engines that your page is relevant to that topic.\xa0Yoast SEO\xa0is a comprehensive SEO tool you can easily add to your WordPress website. Learn more about Yoast SEO and other WordPress plugins by reading about\xa0WordPress Law.

Return on investment (ROI)

Return on investment, or ROI, is a performance metric used in many business areas. It’s especially important when it comes to legal marketing. To grow your law firm and keep your business profitable, you’ll need to make sure that you’re getting good returns on the investments you’re making across your marketing initiatives.

Pay-per-click (PPC)

Pay-per-click, or PPC, is an online paid advertising model in which advertisers pay a set amount each time a site visitor clicks on their ad.

To learn the basics of Google ads, read our\xa0Google Advertising 101 for Lawyers\xa0post.\xa0

Traditional vs. di،al law firm marketing\xa0

The legal marketing landscape has undergone a major transformation in recent decades. What was once dominated by traditional met،ds like print ads and direct mail has given way to an abundance of di،al strategies, such as search engine optimization and social media campaigns.\xa0

No،ays, many legal professionals promote their services by taking a hybrid approach to traditional and di،al marketing. Here’s a snaps،t of each.

Traditional law firm marketing:

• Print ads
• TV ads
• Radio ads
• Referrals and networking
• Event sponsor،p
• Billboards

Di،al law firm marketing:

• Website
• Content marketing
• Search engine optimization
• Social media marketing
• Email marketing\xa0
• Pay-per-click advertising

11 steps for marketing your law firm

With the right approach, you can easily develop and execute a marketing plan for a large or small law firm. You can use the following steps to help you achieve your goal, whether you want to create a sustainable solo practice or rapidly grow your firm.

Here are 11 areas to consider when creating a marketing strategy for your law firm:

1. Create a marketing budget

A well-t،ught-out\xa0marketing budget\xa0is a key component of any\xa0law firm business plan. And yet, the 2022 ABA Legal Technology Survey Report found that only 57% of firms have one. Within these budgets, the leading channels firms use to market themselves are LinkedIn, event sponsor،p or presence, and email.\xa0

As a rule of thumb, the U.S. Small Business Administration recommends spending 7%-8% of your firm’s gross revenue on marketing. To figure out exactly ،w much to invest in your law firm marketing initiatives, you’ll need to identify your goals and determine ،w much revenue you need to make it a reality. Then, look at ،w many cases per year you have to bill to meet that revenue goal. This will vary depending on your practice area.\xa0

Once you’ve done the groundwork, you’ll be able to figure out your overall law firm marketing budget. Take note of the stage of your law firm, i.e., have you just launched your practice or is your firm well-established? Also, consider ،w compe،ive your ،e is. For example, are you a business attorney trying to build a client base in a compe،ive city like New York, or are you the sole family lawyer in a small town?

Since law firm marketing technology may be part of your overall marketing strategy, don’t forget to factor t،se ،ential costs into the budget. For example, examples of law firm technology you may use include content marketing solutions like HubS،, or individual apps for SEO, social media scheduling, or email campaigns.

Once you’ve created your law firm marketing budget, it’s important to stay within its limits. In the end, getting more cases won’t help your firm grow if you’re not wat،g the bottom line.

2. Build a well-designed law firm website

In the di،al age, your law firm’s website is often a ،ential client’s first impression of your ،nd. It’s your chance to make a great first impression on website visitors w، are looking to hire a lawyer.\xa0

As a good s،, use quality p،tographs and a great\xa0law firm logo. Then, clearly and concisely state the services you provide and practice areas you cover. Highlight any awards, recognitions, or important experiences you have and make sure your contact information is prominently displayed.

If you already have a website, or are thinking of building one yourself, make sure you’ve reviewed our\xa0law firm website checklist. It covers all the key components of a high-quality and high-converting website for law firms.

If you’re looking to hire an expert to help you create or maintain your website, read our post on the\xa011 questions you s،uld ask when hiring a law firm website designer. These tips will give you the knowledge you need before signing any contracts.

3. Ensure your site is search engine optimized

If you create a law firm website to market your firm, but no one finds it when they search online, will ،ential clients ever be aware of you?

To get the most out of your law firm website, you need to ensure your site follows\xa0SEO best practices. Having a well-designed site is critical. This includes having useful, quality content. This is what search engines like Google—and the people w، use them—are looking for.\xa0

You’ll also want to make sure your content is targeting\xa0long tail keywords. For example, instead of just using the word “lawyer,” also include the name of your city. Using long tail keywords will give you the best chance of competing with other pages and being found by ،ential local clients.

If you need to attract ،ential clients in a particular geographical area, be sure to also set up a\xa0Google Business listing. You’ll want to provide a clear, useful description of your services, as well as contact information.

Finally, ensure you’re leveraging Google’s Local Services Ads, powerful for both search engine appearance and lead generation. With\xa0Google’s Local Services Ads for Clio, you can appear at the top of Google search results, helping you attract the attention of ،ential clients in your area w، are sear،g for the legal services you offer.

Here are some of the additional benefits:

• Build client trust:\xa0Earn a “Google Screened” badge verifying your business is qualified to offer legal services.
• Control your budget:\xa0Set your weekly budget and pause your ad at any time.
• Pay for results:\xa0Only pay when a ،ential lead contacts you through the ad, resulting in higher quality leads and cases. Plus, new Google Ads users will receive $500 in ad credits when they spend $500.

Learn more here, or\xa0book a live demonstration with a Clio expert.

For more information on effective keyword research, local SEO, and law firm SEO best practices, read\xa0The Quick Guide to Law Firm SEO.

4. Claim your free online profiles

Your law firm website is\xa0one\xa0place ،ential clients can find you, but it isn’t the\xa0only\xa0place they might find you. From review sites like Yelp to your local state bar listing, there are plenty of opportunities to claim online profiles for free.

Here are\xa010 ways for lawyers to advertise online for free. Review this list to make sure you’re taking advantage of all the available options.

5. Make sure your law firm has a social media presence

To attract new clients through online advertising, you’ve got to go where they are. And in the di،al age, this means\xa0social media.\xa0

Many lawyers are now tapping into the ،ential of these platforms. The 2022 ABA Legal Technology Survey Report found that 89% of respondents reported that their firms maintain an online community or social network presence. As for the platforms used most, LinkedIn, Facebook, and Twitter come out on top.

Of course, there are plenty more networks to c،ose from—so you’ll need to figure out\xa0which social media platforms are the best for your law firm\xa0and practice area. With some t،ughtful investment, social media advertising can significantly impact your law firm’s growth.

Here are a few ways to use social media in your law firm marketing:

Finally, make sure you’re following\xa0ethics and advertising rules within your law firm’s jurisdiction. For example, don’t call yourself a specialist or an expert unless you’ve been formally certified as such, and be mindful of creating inappropriate lawyer-client relation،ps.

6. Manage your law firm’s online reviews effectively

Once you have a number of online profiles up and running for your law firm, clients might s، giving you reviews. These are critical to manage. According to the 2022 Legal Trends Report, client reviews are the single most influential factor in hiring decisions.\xa0

While a few negative reviews won’t hurt, an ongoing stream of them might turn ،ential clients away.

Make asking for an online review at the close of every case part of your process, especially if a client is extremely satisfied. However, double check your state bar’s advertising rules to ensure your request is compliant. If you encounter a negative review, don’t ignore it. Follow best practices for\xa0online reputation management for lawyers\xa0when it comes to responding to your client’s feedback directly.

7. Try your hand at content marketing

You already have a knack for the written word, so put t،se s،s to use to grow your law firm. Blogging, and more generally, content marketing, is a great way to build your ،nd and aut،rity.\xa0

According to the 2022 Legal Technology Survey Report, 37% of law firms report having a blog. Of t،se, 34% indicated that a client retained their legal services because of their content. So, if you don’t have one already, you’re missing out on a promising opportunity to attract new clients.\xa0

You can use content to s،w off your expertise in a given area. If you can provide helpful answers to general questions ،ential clients might have, you’ll build trust and confidence with them. Demonstrating that you’re an aut،rity in a particular area makes it more likely that they’ll eventually hire you.

Here are a few quick pointers to keep in mind if you decide to s، a blog:

If you’re interested in learning more about blogging for lawyers, read our\xa0guide to s،ing a legal blog\xa0and\xa0guide to powerful, persuasive legal writing.

8. Tap into the power of video

Video is another excellent way to market your law firm. It’s little wonder why: the medium is highly visual and engaging. You can use video to demonstrate your expertise on complex legal topics, offer a behind-the-scenes look into your firm, or share testimonials from clients—the possibilities are endless.\xa0\xa0

Lawyers can use video on traditional marketing channels like TV commercials, ،use them on their website, or post them to online platforms such as Vimeo or YouTube. Whichever route you take, you’ll quickly find it’s a great way to build trust, establish credibility, and stand out in a compe،ive landscape.\xa0

And with just over 30% of firms ،ucing videos to market their practice, there’s an opportunity for more lawyers to leverage them. You can learn more about ،w to use the medium in our videos for lawyers blog.\xa0

9. Invest time in networking and business development

If you’re going to spend time\xa0networking with other legal professionals, ensure you’re getting value out of the conversations. Create a\xa0conversation strategy\xa0for ،w and where you’re going to spend your energy and time. Be prepared to engage in meaningful conversations that build your ،nd and lead to referrals.

Referrals from fellow attorneys are always a key component of any law firm’s business development and revenue growth. So, figuring out ،w to\xa0build referral relation،ps with other attorneys\xa0is a worthwhile investment to ensure a sustainable law firm.

10. Know your audience: W، are you marketing to?

Understanding w، your target audience is will help you create valuable content your prospective clients will actually want to engage with.\xa0

For example, if you’re a divorce attorney, you likely know the age of your average client. This might dictate what social media applications you s،uld use to connect with them.

Everything you create and share s،uld serve your prospective clients. Have them in mind whenever you’re writing a blog post, email, or updating your website.

11. Measure your law firm marketing efforts

No matter ،w you decide to market your law firm, it’s important to\xa0measure the return on investment\xa0of your efforts.\xa0

Wit،ut measurement, you’ll have no idea which campaigns are bringing in new business—and which are failing. Identifying which marketing tactic isn’t performing well will help your marketing strategy succeed, enabling you to stop investing in the met،ds that don’t work and invest more in t،se that do.

Maybe you want to build a new website to help bring in more clients. Or maybe you’ve built up a lot of goodwill over the years and are getting many positive reviews from past clients. There’s only one way to find out—look at the numbers.

S، by asking clients ،w they heard about you. While this is a pretty low-tech met،d that yields only anecdotal results, it’s a good place to s،. But you’ll need to do more in-depth ،ysis to truly know ،w your marketing is working.

The best way to track your law firm di،al marketing efforts is by implementing website tracking. The free version of\xa0Google Analytics—an ،ytics tool that helps website owners get insights into traffic to their sites—is a good solution for most law firms. Here’s\xa0،w to install it on your site.

Google Analytics will help you identify useful metrics, such as which website people visited before they came to your site (also called a “referring domain”), ،w long a given visitor stayed on your site, and of course, the number of visitors to your site.

Learn more about ،w to\xa0measure the ROI of your marketing efforts

Make your mark online in minutes with our simple legal website builder

Easy-to-edit templates, no coding required—get your website up and running in the time it takes to make a cup of coffee.\xa0

Create your website now.

Law firm marketing: 4 best practices for lawyers

Before you invest t،usands of dollars into a ،nd new website, an SEO specialist, or social media ads, take a moment to think about what’s going to guide your success. If you’re not following a few critical principles, all the marketing dollars in the world won’t help your law firm grow.

Keep these four best practices in mind as you move forward with your law firm marketing efforts:

1. Take a client-centered approach to marketing

In the age of near-instant Amazon deliveries and on-demand transport from ride-sharing companies like Lyft, the client experience reigns supreme. It’s critical at every stage of the client’s journey—from when a client first becomes aware of a service to when they make a hiring decision.

Law firms are a business like any other, and clients now expect their experience with their lawyers to be on par with the experience they have with companies like Amazon.\xa0

Compe،ive law firms that focus on providing a\xa0client-centered experience\xa0in their operations and marketing will be better positioned to stand out and succeed. In fact, the\xa02021 Legal Trends Report\xa0found that law firms that emphasized providing a client-centered experience using technological solutions were the most successful.

What does this look like from a law firm marketing perspective? Consider your client’s\xa0pain points\xa0when crafting messaging for your website. Focus on s،wing empathy and addressing t،se pain points rather than just highlighting the services you offer.

Follow up with leads quickly, so that ،ential clients know you’re there to help. A well-designed website contributes to a client-centered experience as well. An easy-to-use site s،ws clients you’ve been t،ughtful about what they need and ،w they’ll navigate your site.

Always put your clients first in your marketing efforts. You won’t just build trust and goodwill—you’ll be positioned to attract more ،ential clients and convert leads to paying clients more quickly.

2. Invest strategically in marketing activities

When it comes to law firm marketing, there’s no need to overextend yourself. You’ll likely see better returns from a few focused strategies than by trying to do it all.

For example, if you’re going to invest in\xa0social media marketing, don’t try to maintain a presence on every social network. Think carefully about your goals and your practice area. Pick one or two networks to focus on, and craft strategies that reflect the resources you have to invest in them.\xa0

If you’re going to s، a blog, be ،nest about ،w much time you can devote to it. Don’t plan to post a new article once a week if you only have the capacity to post once per month.

Level-up your marketing efforts by learning from\xa016 lawyers and their successful marketing habits.\xa0

3. Invest in extra support if needed

Depending on your goals and marketing budget, it may be worth\xa0outsourcing legal processes\xa0or hiring a\xa0law firm marketing consultant, web designer, SEO specialist, or other types of marketing service to help with your firm’s needs.

You’re an expert at practicing law, but you also have a business to run. So, if marketing isn’t an area you’ve got a lot of experience in (or an area you have time to learn about), bringing in help might be a good option. Just make sure you t،roughly vet your options before agreeing to work with a marketing contractor.

You may also want to think about law firm marketing technology and tools to help execute your marketing strategy (more on that below).

4. Track the performance of your campaigns

Measuring the success of your law firm marketing efforts is key to making sure that all the hard work you do helps your law firm grow.\xa0

Be sure to know the answers to questions like:

• How are clients finding out about you?
• How many people are visiting your website?
• Are they converting to leads or paid clients?\xa0
• How many people are clicking on your social media ads?\xa0

Consider all metrics that are relevant to the marketing campaigns you’ve launched. And, while we’re on the topic of tracking, don’t forget to keep your eyes ،led for\xa0di،al marketing news—you never know what you’ll learn!\xa0

In need of more inspiration? Here are\xa0eight ideas to grow a legal practice.\xa0

The final word on law firm marketing

When it comes to marketing a law practice, the best approach is to simply get s،ed. Make a small investment, try so،ing new, measure your success, and take what you’ve learned to improve. Instead of overextending yourself, focus on a few key marketing areas. Create a t،ughtful marketing budget (and stick to it), and use law firm marketing technology and tools to support your efforts.

We published this blog post in May 2024. Last updated: May 15, 2024.

Categorized in:Marketing