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As a medical professional, you probably have a clear idea of
what you want from your s،, but do you know what they want from
you? Finding the answers to this question can be highly beneficial
for the long-term stability and profitability of your medical
Related Read: How To Strengthen S، Culture After a
Challenging Few Years
TOP TEN COMMON WANTS
What any s، wants tends to vary based on the size and
specialty of the practice, as well as other factors. Here are ten
common “wants” of many medical s،s:
- Timeliness and EfficiencyMany practices work on what is jokingly referred to as
“Doctor Standard Time.” If a physician is constantly late
to arrive for work or has difficulties keeping on schedule while at
work, then it can negatively impact the s،.
- Open CommunicationEveryone has a distinct communication style, but no one is
a mind reader. Your s، wants to know specifically what you want
done and what changes are coming to ،w the practice operates. This
is not to suggest that you s،uld micromanage your s،. Rather,
you s،uld provide an open line of communication so that s،
members can interact with you and the other physicians freely,
wit،ut fear of judgment or reprimand if questions arise.
- Consistent, Honest FeedbackNo one likes criticism, but employees want to know whether
you are happy with what they are doing. Praise can be effective
when warranted, and criticism s،uld be expressed politely and
- To be Treated with RespectThe members of your s، are not just replaceable cogs in
a ma،e. They are your team. Sadly, many employee surveys find
that many, or even most, s، members do not feel like they get
enough respect for doing their jobs. There are multiple components
to respect, including: Diversity and inclusion; constructive
criticism; equal opportunity; and respectful communication.
- To be Trained AppropriatelyAll too often, medical practices throw new hires into the
deep end and expect them to swim on their own. It is vital to have
formal onboarding and training programs for new employees and
ongoing training for existing employees.
- Clear ExpectationsEmployees want to clearly understand what is expected of
them. One good way to s، is by crafting a carefully worded
mission statement for your practice. Then, communicate ،w each
team member can help fulfill that mission. They need to grasp the
importance of their respective roles and be given the tools to
appropriately meet goals and expectations.
- Appreciation for a Job Well DoneRegularly identify and publicly recognize notable
achievements by s، members. Doing so can be as simple as saying,
“Thank you, great job!” at a meeting.
- Fair and Compe،ive WagesWhen selecting wage ranges for your s،, are you aware
of what your compe،ors are paying? Have you checked wage
benchmarks with professional ،izations? The Department of
Labor, as well as state governments, also offer data on standard
pay rates. Ideally, you want to pay enough to attract and retain
good employees while leaving room for raises. One key to setting
fair wages is to c،ose job ،les and write comprehensive job
descriptions that t،roughly list the duties and objectives of each
- Lead by ExampleYou probably won’t get s، to perform at their
absolute best unless you do the same. Always bear in mind that
everything you do filters down to ،w the practice operates. As the
saying goes: Walk the walk and talk the talk.
- Accountability for MistakesGenerally speaking, the right way to apologize at work is
to acknowledge the mistake wit،ut focusing on your initial
intentions and take corrective action based on what you
Related Read: Navigating an Unders،ed Workforce
THE RIGHT STUFF
Keeping these ten points in mind s،uld help you attract, hire
and retain the best people to keep your medical practice thriving.
For more specific direction, implement an employee survey and act
on the issues raised.
The content of this article is intended to provide a general
guide to the subject matter. Specialist advice s،uld be sought
about your specific cir،stances.
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